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Orders

  1. How do I check the status of my order?
  2. I received a damaged item. What should I do?
  3. I'm missing items from my order
  4. I need to change the shipping address for my order
  5. Can I change my order?
  6. I need to cancel my order
  7. Can I cancel a Custom Order
  8. I received the wrong item. What should I do?
  9. Can I add items to existing order?
  10. Can I cancel a Custom Order


How do I check the status of my order?

You can check on the status of your order by visiting the Orders section in My Account.

Once on the Orders tab in My Account, click on the order number and you will see the estimated arrival date for each item in your order. If you do not know your order number, you can locate it by looking at your order confirmation email.

Click on the order number to view the status for each item in your order.

Items with a status of ‘Scheduled to Ship’ are being processing for delivery and scheduled to arrive at your home within the displayed time frame.

Items marked as ‘Shipped’ are now on their way to your home. You can click on the tracking number(s) displayed to track your package's status.

Please note that even though your package has shipped, tracking will often take up to 24 hours to appear in a carrier's tracking system.

Top: Item is scheduled to arrive at your home between the dates listed Bottom: Click on the tracking number to monitor the progress of your package with the shipping company.

If the item marked as 'Shipped' is a furniture piece or an item requiring special handling, it is now on its way to the carrier’s distribution center nearest your home. Once your item arrives at the distribution center, the carrier will contact you by phone in order to schedule an appointment for in home delivery.

I received a damaged item. What should I do?

Your satisfaction is our top priority, and we want your shopping experience to be perfect. We’ll replace the item if it’s still available or issue a full refund, including shipping charges.

For items shipped via our white-glove delivery service, you can refuse the item if you see any damage or quality issues. Make sure to note the damage or quality issues on the delivery service’s paperwork, and call us at 855.746.7655. We are here to help and want you to love your purchase.

If you received a damaged item, please contact us immediately.

Please include your order number and the name of the item that was damaged.

I'm missing items from my order

Since some items are shipped directly from the manufacturer and others are shipped to our warehouse first for repackaging, your purchases may arrive in more than one package.

Please view your order details to verify which item(s) may have shipped separately by visiting the Orders section in My Account.

Once on the Orders tab in My Account, click on the order number and you will see the estimated arrival date for each item in your order. Items with different estimated arrival dates will most likely be shipped in separate packages.

Click on the order number to view the status for each item in your order.

If you do not know your order number, you can locate it by looking at your order confirmation email. If all of your shipments have been delivered and you are still missing items, please contact us immediately.

I need to change the shipping address for my order

We can change your shipping address as long as your order has not been shipped. Please contact Customer Care toll free at 424.781.7988 .

Can I change my order?

An order may be changed or modified as long as the request is made within 15 minutes of your purchase. Please contact Customer Care toll free at 424.781.7988 .

If you would like to change your payment method or shipping address, we can update your order as long as it has not been shipped.

If you would like to add items to an existing order, you will need to place a new order on our site.

I need to cancel my order

An order may be cancelled as long as the request is made within 15 minutes of your purchase. Please call our Customer Care team toll free at 424.781.7988 .

I received the wrong item. What should I do?

Your satisfaction is our top priority, and we want your shopping experience to be perfect. We’ll replace the item if it’s still available or issue a full refund, including shipping charges.

For items shipped via our white-glove delivery service, you can refuse the item if you see any damage or quality issues. Make sure to note the damage or quality issues on the delivery service’s paperwork, and call us at 424.781.7988 . We are here to help and want you to love your purchase.

Please contact us immediately.

Please include your order number, the item received in error, as well as the name of the item that you did not receive. We will contact you with details on how to return the item received in error and status of the actual item you ordered.

Can I add items to existing order?

Unfortunately, you can't add items to existing orders. If you would like to add new items to an order you will need to place a new order on our site.

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