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Shipping & Delivery

  1. Where do you ship?
  2. How can I track my package?
  3. I'm missing items from my order
  4. If I order more than one item, will they arrive in the same box?
  5. Is sales tax charged on shipping and handling fees?
  6. Does furniture take longer to arrive?
  7. Does Marcavo have a white-glove delivery service?
  8. I haven't been contacted to schedule furniture delivery
  9. How long will it take for my order to arrive?
  10. Are there additional delivery fees for furniture?


Where do you ship?

We can ship to street addresses in the continental U.S, Alaska, and Hawaii.

Because most of our products are shipped via FedEx, we cannot deliver to P.O. Boxes or APO/FPO addresses. Marcavo does not ship to U.S. Territories, including Puerto Rico and Guam.


How can I track my package?

We will send you an email notification when your package has shipped that will include tracking information. You can also view the status of your order and obtain tracking information in the Orders section of My Account.

Once on the Orders tab in My Account, click on the order number and you will see tracking information for each item in your order that is marked as 'Shipped.' If you do not know your order number, you can locate it by looking at your order confirmation email.

I'm missing items from my order

Since some items are shipped directly from the manufacturer and others are shipped to our warehouse first for repackaging, your purchases may arrive in more than one package.

Please view your order details to verify which item(s) may have shipped separately by visiting the Orders section in My Account.

Once on the Orders tab in My Account, click on the order number and you will see the estimated arrival date for each item in your order. Items with different estimated arrival dates will most likely be shipped in separate packages.

If you do not know your order number, you can locate it by looking at your order confirmation email.

If all of your shipments have been delivered and you are still missing items, please Orders immediately.

If I order more than one item, will they arrive in the same box?

Since some items are shipped directly from the manufacturer and others are shipped to our warehouse first for repackaging, your purchases may arrive in more than one package.

Please view your order details to verify which item(s) may be shipping separately by visiting the Orders section in My Account.

Once on the Orders tab in My Account, click on the order number and you will see the estimated arrival date for each item in your order. Items with different estimated arrival dates will most likely be shipped in separate packages.

If you do not know your order number, you can locate it by looking at your order confirmation email.

Is sales tax charged on shipping and handling fees?

Depending on where the order is being shipped, sales tax will be charged on the order subtotal, shipping, and/or handling at the applicable county rate. Tax rates within counties vary.

Does furniture take longer to arrive?

Furniture orders often take longer to arrive due to the logistics of shipping larger pieces. In addition, most furniture pieces are delivered by white glove services which need to make an appointment with you for in home delivery.

Once you receive a shipping notification email, a shipping company representative will call you within two to three days before arrival to schedule a delivery time.

Your actual delivery date should fall within the estimated arrival date range for your item(s). Check your estimated arrival date by visiting theOrders section in My Account.

Once on the Orders tab in My Account, click on the order number and you will see the estimated arrival date for each item in your order. If you do not know your order number, you can locate it by looking at your order confirmation email.

Does Marcavo have a white-glove delivery service?

What is white-glove delivery?

Our White Glove delivery service will bring the item into your home, perform light assembly (for instance, attach legs or insert hardware), and dispose of the packaging materials.

Some things to know:

  • White-glove items cannot be shipped by any other delivery method because of their weight, their size, and the special care and handling they require.
  • Our delivery service will contact you to schedule an appointment shortly before the arrival date.
  • Deliveries are made Monday through Friday 8am-5pm. Weekend delivery is not available.
  • The delivery service cannot make any modifications to your home. Please measure your space (doorways, elevators, stairways, etc.) before buying the item to ensure it will fit into your home. If the item doesn’t fit, it will be sent back to us. Return shipping charges will be deducted from the amount of your refund. The original shipping charges will not be refunded.
  • If you’ve purchased multiple items shipping via white-glove delivery, you may have multiple delivery appointments with different delivery companies. We work with several delivery companies, depending on the type of product and where it’s located.
  • Please contact us at 424.781.7988 if there could be any delivery challenges at your home such as multiple flights of stairs or a narrow or long driveway. Additional charges may apply.

 

How do I receive my delivery?

You’ll receive an email from us with tracking information about your item.

Shortly before the arrival date, our delivery service will contact you to schedule a delivery appointment.

Some things to know:

  • Items will not be delivered without an appointment.
  • Delivery appointments are available Monday through Friday 8am-5pm. Weekend delivery is not available.
  • Please make sure an adult 18 or older will be home during the delivery window. Usually there is a four-hour window, but sometimes it is greater. (may vary depending on your location.)
  • Additional fees will be charged for missed appointments and last-minute changes to appointments.

 

Do I need to do anything before my delivery appointment?

Before your appointment, please make sure the walkway and the area where you’d like the item placed are clear.

The delivery service cannot move existing furniture to make room for the new item. It is also unable to remove unwanted furniture or make any modifications to your home.

Should I inspect my item?

Yes, once your item has been unwrapped, please inspect it for any damage that may have occurred in transit. Do not sign the delivery paperwork until you have thoroughly inspected the item for any damage or quality issues.

If you do see any damage or quality issues:
  1. You have the right to refuse the item.
  2. Make a note of the damage on the delivery service’s paperwork before signing for the item. If you do not note the damage on the delivery paperwork, it’s more than likely we won’t be able to issue a refund or replace the item.
  3. Call us at 855.746.7655 and we’ll help resolve the issue.

I haven't been contacted to schedule furniture delivery

  • Furniture orders often take longer to arrive due to the logistics of shipping larger pieces.>
  • Once you receive a shipping notification email, a shipping company representative will call you within two to three weeks to schedule a delivery time.

 

  • Your actual delivery date should fall within the estimated arrival date range for your item(s). Check your estimated arrival date by visiting the Orders section in My Account.

 

Once on the Orders tab in My Account, click on the order number and you will see the estimated arrival date for each item in your order. If you do not know your order number, you can locate it by looking at your order confirmation email.

If the stated estimated arrival date for your item has passed, please Contact Us .

How long will it take for my order to arrive?

You can check the Estimated Arrival Date for your items by visiting the Orders section in My Account.

Once on the Orders tab in My Account, click on the order number and you will see the estimated arrival date for each item in your order. If you do not know your order number, you can locate it by looking at your order confirmation email.

Are there additional delivery fees for furniture?

There is a white-glove delivery charge for most furniture and oversize items. Please refer to the chart below.

We ship items that are very large, heavy, fragile, or one of a kind by white-glove delivery to ensure they arrive safely.

Our delivery service will bring the item into your home, perform light assembly (for instance, attach legs or insert hardware), and dispose of the packaging materials. Shortly before the arrival date, the delivery service will contact you to schedule a delivery appointment.



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